MedSpa scheduling software in Mexico City
Mexico City's 22-million-person metro spans dozens of colonias and micromarkets. Genkō helps CDMX practices cut through appointment chaos with automated scheduling, WhatsApp-first reminders, and a patient portal that works city-wide — without paying per-booking fees to any directory.
- 24/7
- self-booking for clients
- branded portal, no phone tag
- 48 h
- reminder sent automatically
- before every high-value treatment
- 5 min
- to configure a recall campaign
- for any treatment type
Mexico City
Agenda propia para clínicas en CDMX
Tener una clínica en CDMX significa cancelaciones de último minuto por el tráfico, pacientes que se comunican por WhatsApp, y competencia intensa en cada colonia. Genkō fue diseñado para esto: agenda multi-proveedor, recordatorios automáticos por WhatsApp y correo, y un flujo de reservas que respeta el tiempo de tus pacientes — todo desde tu propio portal, sin depender de directorios externos.
Clients who had Botox three months ago should hear from you today
Treatment-based recall campaigns send personalised messages at the interval you set — Botox at 3 months, filler at 6, laser at 12. Each message includes a direct booking link. Each campaign runs entirely in the background.
- Configure recall intervals per treatment type, not per individual client
- WhatsApp delivery for significantly higher open rates than email alone
- Direct self-booking link in every message — no portal login required for clients
- Reactivation campaigns for clients who have not visited in a set number of months
Recall Campaigns
3 active · running in background
Everything medspa and aesthetic clinics need
Purpose-built features that reduce admin and keep patients coming back.
Treatment-based recall campaigns
- Set up automatic follow-ups per treatment type — e.g., remind Botox clients after 3 months, filler clients after 6. Campaigns run themselves while you focus on clients.
Premium self-booking experience
- Give clients a branded, mobile-first booking portal. They choose their provider, select a service, and confirm — no phone tag, no friction, no missed calls.
WhatsApp and email reminders
- High-ticket treatments deserve high-touch reminders. Automated WhatsApp and email messages reduce no-shows on your most valuable appointment types.
Client reactivation campaigns
- Target clients who have not booked in a set number of months with a personalised message and a direct booking link. Re-engage dormant revenue without any manual list work.
Buffer time per treatment
- Set preparation and cleanup buffer minutes per appointment type. Room changeover between a laser session and a facial is handled automatically — no manual calendar blocking.
Per-service booking controls
- Restrict treatments to specific providers, set minimum advance booking windows, and prevent same-day bookings for high-ticket services — all configurable per appointment type.
How it works
Up and running in under an hour
Three steps from signup to a fully automated practice schedule.
Set up your services and providers
Define each treatment with its own duration, price, buffer time, and assigned providers. Set booking controls per service, not globally.
Recall campaigns run in the background
Configure automatic follow-ups per treatment — Botox every 3 months, filler every 6. Campaigns run themselves while you focus on delivering a great client experience.
Clients book and you stay in control
Clients book through your branded portal or a direct link. Cancellations open slots and notify waitlisted clients instantly. You see every booking in real time.
Common questions
Anything else? Email us
- Can I offer different booking experiences per treatment category?
- Yes. Each appointment type has its own duration, price, and availability rules. You can restrict certain services to specific providers and set different buffer times between appointments.
- Can I send promotional offers to inactive clients?
- Yes. Use the reactivation campaign feature to target clients who have not booked in a set period. Add a custom message with your seasonal promotion or offer — delivered by WhatsApp or email.
- Does the portal support multiple providers and aestheticians?
- Yes. Each provider has their own configurable schedule. Clients can select their preferred aesthetician or be routed to the first available provider.
- What plan do I need for WhatsApp messaging?
- WhatsApp notifications are available on the Starter plan ($49/month) and above. Two-way WhatsApp messaging (clients reply and you receive them in the dashboard) is available on Group ($89/month) and above.
- How does Genkō compare to Mindbody?
- Mindbody is optimised for fitness studios and class-based booking with membership billing. Genkō is built for appointment-driven practices — one-on-one consultations, treatment-specific recalls, and patient health records. If you're running a medspa, Genkō's per-appointment model, WhatsApp messaging, and HIPAA-ready infrastructure are a closer fit than a class-scheduling platform built for gyms.
- ¿Genkō funciona en español?
- Sí. La interfaz de pacientes y las notificaciones automáticas están disponibles en español, lo que facilita la adopción en clínicas de habla hispana en CDMX y toda Latinoamérica.
- ¿En qué se diferencia Genkō de Doctoralia para clínicas en CDMX?
- Doctoralia funciona como directorio de búsqueda: los pacientes te encuentran ahí y tú pagas por visibilidad o por cita. Genkō es tu propia infraestructura de agenda — tus pacientes, tu portal, tus datos, sin comisión por cita. Muchas clínicas en CDMX usan Doctoralia para captar nuevos pacientes y Genkō para gestionar toda la operación interna: citas, recordatorios, historial y recordatorios de retorno.
Free 90-day pilot
Ready to see what Genkō can do for your practice?
Apply for our free 90-day pilot. We handle onboarding — you focus on clients.