Automate your annual exam recall and fill every exam chair
Optometry practices depend on annual recall and repeat visits. Genkō automates exam reminders, fills cancelled slots, and lets patients book online — so your chairs stay full year-round.
- Annual
- exam recall on autopilot
- 12-month trigger, no manual work
- 5×
- higher message open rates
- WhatsApp vs. postal recall letters
- 2 min
- to run a recall campaign
- for your entire patient list
Every patient due for their yearly exam, contacted at exactly the right time
Set a 12-month recall trigger per patient. Genkō sends a personalised message when their annual exam is due, tracks whether they have booked, and follows up with those who have not. No spreadsheets, no manual calls.
- Last exam date recorded per patient and tracked automatically from import
- WhatsApp recall outperforms postal cards significantly on open and response rates
- Automatic follow-up to patients who receive but do not act on their recall message
- CSV import starts the recall clock for your entire existing patient list on day one
Annual Recall · Active
87 patients overdue for their 12-month exam
Everything optometry practices need
Purpose-built features that reduce admin and keep patients coming back.
Annual exam recall, automated
- Set a 12-month recall trigger per patient. Genkō sends a personalised reminder when their annual exam is due, with a self-booking link — no staff time required.
Online self-booking portal
- Patients book their own exam, select their optometrist, and get an automatic confirmation — all online. No phone calls, no callbacks, no scheduling friction.
WhatsApp recall for better open rates
- Replace paper or email-only recalls with WhatsApp messages. Open rates are significantly higher — more patients see the message, more patients book.
Last-exam-date tracking
- Patient records store last examination date. Filter for patients overdue by 12 months and launch a recall campaign with a single action — or automate it entirely.
Waitlist for cancelled exam slots
- When a patient cancels their eye exam, the slot is immediately offered to the next person on the waiting list via WhatsApp or email. Chairs stay full.
Per-patient provider preferences
- Patients can select their preferred optometrist when booking. If unavailable, Genkō offers the next available slot — with the option to wait for their preferred provider.
How it works
Up and running in under an hour
Three steps from signup to a fully automated practice schedule.
Import your patient list and set recall triggers
Upload your existing patient records. Genkō sets a 12-month recall trigger per patient based on their last exam date — automatically, from day one.
Recalls go out at exactly the right time
Patients receive a personalised WhatsApp or email message when their annual exam is due — with a direct self-booking link. No staff intervention needed.
Appointments fill your calendar automatically
Booked appointments land in your schedule in real time. Your team reviews the day's diary — not the recall process. Less admin, more time with patients.
Common questions
Anything else? Email us
- Can I set recalls by last exam date per patient?
- Yes. Patient records include last appointment date. You can filter for patients overdue by 12 months and send them a recall campaign in a few clicks — or automate it entirely.
- Does Genkō support multiple optometrists in the same practice?
- Yes. Each optometrist has their own schedule and availability. Patients can choose their preferred optometrist or be routed to the next available slot.
- Can I sell optical products or glasses alongside appointments?
- Genkō manages scheduling, not retail inventory. However, you can add appointment types like 'Contact Lens Consultation' or 'Glasses Fitting' with custom durations and notes.
- How does Genkō compare in price to other optometry software?
- Genkō starts free for up to 100 patients. Paid plans start at $29/month — significantly less than legacy optometry management platforms that often charge hundreds per month.
Free 90-day pilot
Ready to see what Genkō can do for your practice?
Apply for our free 90-day pilot. We handle onboarding and setup — you track the results.