Plans & Pricing
Simple, transparent pricing for scale
Start free. Upgrade when you need to. No hidden fees, no per-provider gotchas.
Free
$0ForeverFor solo practitioners trying Genkō risk-free.
100 patients · 3 staff- Core appointment scheduling
- Real-time conflict detection
- Patient portal (view-only)
- Role-based access control
- Up to 2 appointment types
- Recommended
Starter
$79/ MonthThe full EMR for your practice: signed, locked notes from day one.
750 patients · 8 staffEverything in Free, plus:
- Patient self-service booking portal with email confirmations
- Multiple appointment types
- Google Calendar sync and Stripe payments
- EMR: signed notes that lock for good, with addenda
- ICD-10-CM problem list, allergies, medications & vitals
- Full patient record download and shareable visit summaries
- WhatsApp reminders with replies (confirm, reschedule, cancel)
- HubSpot CRM sync and priority email support
- Most popular
Practice
$279/ MonthFor growing practices that want AI working across every channel.
7,500 patients · 40 staff · 10 orgsEverything in Starter, plus:
- Analytics dashboard with data export
- Pre-visit intake forms, with review & approval
- Specialty note templates & patient documents
- AI assistant for your team and in the patient portal
- Embeddable web chat widget
- Email & SMS appointment reminders
- REST API and MCP server for AI agents: read + write (3 keys each)
- Advanced scheduling rules
- Priority support + onboarding
More plans
Solo, Group, Network and Enterprise. Every paid plan has the same pricing rules: no per-provider fees.
Solo
$49/ MonthFor solo practitioners ready to grow beyond the free tier.
250 patients · 4 staffEverything in Free, plus:
- Email booking confirmations
- Patient self-service booking portal
- Multiple appointment types
- Google Calendar sync — each provider connects their own
- Stripe payments & appointment fees
- Audit log (90-day retention)
Group
$139/ MonthFor practices ready to scale with intake, records, and AI.
2,000 patients · 15 staff · 5 orgsEverything in Starter, plus:
- Analytics dashboard with data export
- Pre-visit patient intake forms
- Specialty note templates & patient documents
- AI scheduling assistant (dashboard)
- REST API — read patients, appointments, services & providers (1 key)
- MCP server for AI agents — read-only (1 key)
Network
$549/ MonthFor multi-location groups that run up to 25 practices from one login.
10,000 patients per org · unlimited staff · 25 orgsEverything in Practice, plus:
- Up to 25 organizations under one owner login
- Cross-organization analytics and portfolio health
- REST API — clinical records, patient deletion & batch sync (500 per call)
- Signed webhooks for appointment & patient changes
- Embeddable read-only calendars for your CRM or site
- REST & MCP admin keys — unlimited, highest rate limits
- Granular audit log (365-day retention)
- Early access to new features
- Dedicated onboarding
- SLA-backed support
Enterprise
Custom
A dedicated Genkō on your own domain and database, for hospital systems and large groups.
Custom patients · staff · orgsContact us
One flat price per practice. No per-provider fees.
No credit card required to start on the free plan.
Compare plans
Every feature, plan by plan
Scroll sideways to see every plan on small screens.
| Feature | Free | Solo | Starter | Group | Practice | Network |
|---|---|---|---|---|---|---|
| Capacity | ||||||
| Patients | 100 | 250 | 750 | 2,000 | 7,500 | 10,000 per org |
| Team members | 3 | 4 | 8 | 15 | 40 | Unlimited |
| Organizations | 1 | 1 | 1 | 5 | 10 | 25 |
| Patient documents storage | 5 GB | 25 GB | 100 GB | |||
| Scheduling & patient portal | ||||||
| Appointment scheduling with conflict detection | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Role-based access control | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Patient portal | View-only | Self-service booking | Self-service booking | Self-service booking | Self-service booking | Self-service booking |
| Appointment types | 2 | Multiple | Multiple | Multiple | Multiple | Multiple |
| Email booking confirmations | ✓ | ✓ | ✓ | ✓ | ✓ | |
| WhatsApp reminders with replies | ✓ | ✓ | ✓ | ✓ | ||
| Email & SMS reminders | ✓ | ✓ | ||||
| Google Calendar sync (per provider) | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Stripe payments & appointment fees | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Advanced scheduling rules | ✓ | ✓ | ||||
| EMR & clinical records | ||||||
| Signed, locked notes with addenda | ✓ | ✓ | ✓ | ✓ | ||
| ICD-10-CM problem list, allergies & medications | ✓ | ✓ | ✓ | ✓ | ||
| Vitals with LOINC codes | ✓ | ✓ | ✓ | ✓ | ||
| Full patient record download | ✓ | ✓ | ✓ | ✓ | ||
| Shareable visit summaries in the portal | ✓ | ✓ | ✓ | ✓ | ||
| Pre-visit intake forms | ✓ | ✓ | ✓ | |||
| Intake review & approval workflow | ✓ | ✓ | ||||
| Specialty note templates & patient documents | ✓ | ✓ | ✓ | |||
| AI & integrations | ||||||
| AI scheduling assistant (dashboard) | ✓ | ✓ | ✓ | |||
| AI assistant in the patient portal | ✓ | ✓ | ||||
| Embeddable web chat widget | ✓ | ✓ | ||||
| REST API | Read (1 key) | Read + write (3 keys) | Clinical records & batch sync, unlimited keys | |||
| MCP server for AI agents | Read-only (1 key) | Read + write (3 keys) | All scopes, unlimited keys | |||
| HubSpot CRM sync | ✓ | ✓ | ✓ | ✓ | ||
| Signed webhooks | ✓ | |||||
| Embeddable read-only calendars | ✓ | |||||
| Reporting, audit & support | ||||||
| Analytics dashboard with data export | ✓ | ✓ | ✓ | |||
| Cross-organization analytics | ✓ | |||||
| Audit log | 90 days | 90 days | 90 days | 90 days | Granular, 365 days | |
| Support | Priority email | Priority email | Priority + onboarding | SLA-backed + dedicated onboarding | ||
| Early access to new features | ✓ | |||||
Enterprise
Your own Genkō. Your own database.
For hospital systems and large groups with security-review, data-residency or procurement requirements. We deploy a dedicated instance of Genkō on your own subdomain, backed by its own database, so your data never shares infrastructure with another customer.
Custom pricing
Scoped and priced per contract
- Dedicated app deployment and database, isolated per customer
- Runs on your subdomain, e.g. scheduling.yourhospital.org
- Sign-in limited to your email domains; no public signup
- Owner accounts created by us — your owners invite everyone else
- Custom contract, BAA and security review
- Support and uptime terms written into your agreement
Still have questions? Chat with us.
How does the free plan work?
The free plan gives you everything needed to run a small practice: full scheduling, a patient booking portal and role-based access for up to 100 patients and 3 team members. No credit card required, no expiry. The medical-records features (clinical notes, coded problem lists, record download) start on the Starter plan.
How quickly can I get my practice set up?
Most practices are up and running in under 10 minutes. Create your account, add your providers and up to two appointment types, and you're ready to take bookings. No installation, no IT team, no lengthy onboarding calls.
Can I manage multiple organizations from one account?
Yes — on the Group plan and above. Each organization has its own patients, providers, schedules, and billing, all accessible from a single login. The Group plan supports up to 5 organizations, Practice up to 10, and Network up to 25.
How does Genkō prevent double-bookings?
Every provider has a configurable weekly availability schedule. Whenever an appointment is booked — by staff or by the patient directly — Genkō checks for conflicts in real time. If a slot is already taken, the booking is blocked immediately. No manual cross-checking, no scheduling surprises.
Can patients book and manage their own appointments?
Yes. Every practice gets a dedicated patient portal. Patients can view upcoming and past appointments, update their contact information, and book new visits directly — without calling your front desk.
Is our patient data safe and HIPAA-compliant?
Genkō is built on HIPAA-ready infrastructure. All patient data is encrypted in transit and at rest. Each organization's records are fully isolated — no other practice can ever see your patients' information. We follow industry-standard security practices and work with covered entities on their compliance requirements.
Do you provide a Business Associate Agreement (BAA)?
Yes. A BAA is available upon request for practices that require one under HIPAA. Email us at hello@getgenko.com and we'll have it over to you promptly.
What payment methods do you accept?
Genkō uses Stripe for all billing, which supports all major credit and debit cards. You can upgrade, downgrade, or cancel any time from Settings → Billing inside your dashboard — no calls, no forms.
Can I cancel or switch plans at any time?
Absolutely. There are no lock-in contracts or cancellation fees. Changes take effect immediately, and if you cancel, you keep full access through the end of your current billing period.
Does Genkō include electronic medical records?
Yes. From the Starter plan, providers write clinical notes on each appointment (SOAP, progress, discharge and intake review). A note is a draft until its author signs it; once signed it can never be edited, by anyone. Corrections are signed addenda, and an owner or admin can mark a note as entered in error with a reason, which keeps it on the record. Starter also includes a problem list coded with ICD-10-CM, allergies, medications, vitals with LOINC codes, a printable download of a patient's whole record and signed visit summaries you can share to the patient portal. Removing a patient with history archives their record for the retention period you set (10 years by default) instead of deleting it. From the Group plan you get specialty note templates (dental, mental health, physiotherapy, optometry, veterinary and med spa), patient documents and pre-visit intake forms; the Practice plan adds intake review. Genkō is an EMR for your own practice's records: it is not certified by any government program and does not exchange records with hospital systems.
What do the AI and analytics features actually do?
Analytics gives you a real-time dashboard of no-show rates, completion rates, appointment volume by provider and type, and patient growth — across any date range, exportable to CSV or Excel. The AI features run on top of your live scheduling data: an embeddable chat widget lets website visitors ask about services and availability; the dashboard AI assistant answers natural-language questions about your schedule; WhatsApp sends automated reminders patients can reply to; and the MCP API lets you connect external agents (Claude, GPT, custom bots) to read and write your practice data with scoped keys and rate limiting.
Ready to run your practice
on one record?
Start free with scheduling and the patient portal. Add the EMR when you are ready: signed notes and record download from Starter.
No credit card required · Instant setup