Product Roadmap

Clinical notes & intake forms

SOAP and progress notes, pre-visit intake forms patients complete from the portal, and a longitudinal record timeline. Includes intake review and an audit trail for compliance. Starter+ for notes, Group+ for intake and timeline, Practice+ for full audit workflow.

Embeddable chat widget

Drop a single script tag into any website and visitors can ask about services, providers, and availability via an AI-powered chat bubble — no portal login required. Public-safe tool scope only, with no access to patient data or write actions. Configurable per-origin, with its own rate limits. Practice+ only.

SMS reminders

Automated text message reminders sent before every appointment. Patients opt in from their profile; reminders fire alongside email without any manual effort. Practice+ only.

Passkeys & TOTP MFA

WebAuthn passkeys, TOTP authenticator apps, and backup codes — phishing-resistant account security that meets enterprise and HIPAA expectations out of the box.

Compliance profiles & enforcement

Choose relaxed, standard, or strict compliance mode for your practice. Enforcement UI prompts staff at the right moments and generates audit-friendly records automatically.

Extended patient profiles

Address, sex/gender, MRN, emergency contact, allergies, conditions, medications, and insurance — structured fields with expandable panels for fast chart review during appointments.

Onboarding wizard

Guided setup walks new practices through services, providers, and patient portal configuration in minutes — so your first booking happens the same day you sign up.

Patient self-registration

Guest bookers can convert to full portal accounts in one click, reducing friction for repeat patients and keeping your database clean without staff intervention.

Analytics dashboard

Appointment volume, no-show rates, provider utilisation, and revenue trends — with custom date ranges, 7 preset periods, and one-click CSV/Excel export.

HubSpot integration

Connect your CRM: patients sync as HubSpot Contacts and appointments log as Notes automatically, keeping sales and clinical teams aligned without duplicate data entry. Starter+ plan.

Dashboard AI assistant

Floating AI chat for every team member. Ask in plain English about patients, appointments, or availability. Write tools for owners and admins; read-only for providers and staff. Group+ plan.

REST & MCP API

A REST API for ERP and EHR integrations plus a Model Context Protocol server for AI agents, each with its own scoped keys, plus per-key rate limiting and audit logging. Read from Group, write from Practice; clinical records, patient deletion, batch endpoints and signed webhooks on Enterprise.

Multi-provider scheduling

Availability slots, conflict detection, buffer minutes, daily caps, booking windows, and day-of-week restrictions across unlimited providers.

Patient portal

Self-service booking, appointment history, and profile management behind a shareable link with custom welcome message and per-practice branding.

Team management

Invite staff via magic-link, assign roles (owner, admin, provider, staff), and manage access across the entire practice from one screen.

Stripe billing

6-tier plan ladder with monthly and yearly pricing. Patient payment collection via Stripe Connect for practices that charge at booking.

Google Calendar sync

OAuth-based sync so providers see Genkō appointments directly in Google Calendar — no double-entry, no tab-switching.

Email notifications

Appointment confirmation emails (Solo+) and automated reminder emails the day before (Practice+) via Resend, keeping patients informed without any manual outreach.

Recurring appointments

Book weekly and monthly recurring series in one step — with conflict resolution and patient confirmation so ongoing care is never interrupted.

Waitlist management

Auto-fill cancelled slots from a prioritised patient waitlist so empty chair time never goes unbilled.

Apple Calendar & CalDAV

Sync appointments to Apple Calendar or any CalDAV-compatible client — iPhone, iPad, and Mac natively supported.

WhatsApp AI scheduling

Practice+ orgs will be able to link their own WhatsApp number for a full AI scheduling assistant — patients book, reschedule, and cancel via WhatsApp with no staff involvement. In design; today WhatsApp is reminders-only, sent from Genkō's shared number.

Telehealth — Zoom & Google Meet

Automatic video link generation attached to virtual appointment types, included in confirmation and reminder emails.

Microsoft Outlook integration

Sync provider calendars with Outlook 365 for practices running on Microsoft 365.

EHR / EMR connectors

Read-only import from Epic and Athenahealth to keep patient records in sync without double-entry. Enterprise tier.

Multi-org management

A unified console for owners running multiple practices — switch contexts, compare metrics, and manage billing from one place.