Optometry scheduling software in Mexico City
Mexico City's 22-million-person metro spans dozens of colonias and micromarkets. Genko helps CDMX practices cut through appointment chaos with automated scheduling, smart reminders, and a patient portal that works city-wide.
- Annual
- exam recall on autopilot
- 12-month trigger, no manual work
- 5×
- higher message open rates
- WhatsApp vs. postal recall letters
- 2 min
- to run a recall campaign
- for your entire patient list
Mexico City
Scheduling for one of the world's largest cities
Running a practice in CDMX means last-minute cancellations driven by traffic, a patient base that communicates via WhatsApp, and fierce competition from clinics on every block. Genko was built for this: multi-provider scheduling, WhatsApp-first reminder sequences, and a booking flow that respects your patients' time.
Every patient due for their yearly exam, contacted at exactly the right time
Set a 12-month recall trigger per patient. Genkō sends a personalised message when their annual exam is due, tracks whether they have booked, and follows up with those who have not. No spreadsheets, no manual calls.
- Last exam date recorded per patient and tracked automatically from import
- WhatsApp recall outperforms postal cards significantly on open and response rates
- Automatic follow-up to patients who receive but do not act on their recall message
- CSV import starts the recall clock for your entire existing patient list on day one
Annual Recall · Active
87 patients overdue for their 12-month exam
Everything optometry practices need
Purpose-built features that reduce admin and keep patients coming back.
Annual exam recall, automated
- Set a 12-month recall trigger per patient. Genkō sends a personalised reminder when their annual exam is due, with a self-booking link — no staff time required.
Online self-booking portal
- Patients book their own exam, select their optometrist, and get an automatic confirmation — all online. No phone calls, no callbacks, no scheduling friction.
WhatsApp recall for better open rates
- Replace paper or email-only recalls with WhatsApp messages. Open rates are significantly higher — more patients see the message, more patients book.
Last-exam-date tracking
- Patient records store last examination date. Filter for patients overdue by 12 months and launch a recall campaign with a single action — or automate it entirely.
Waitlist for cancelled exam slots
- When a patient cancels their eye exam, the slot is immediately offered to the next person on the waiting list via WhatsApp or email. Chairs stay full.
Per-patient provider preferences
- Patients can select their preferred optometrist when booking. If unavailable, Genkō offers the next available slot — with the option to wait for their preferred provider.
How it works
Up and running in under an hour
Three steps from signup to a fully automated practice schedule.
Import your patient list and set recall triggers
Upload your existing patient records. Genkō sets a 12-month recall trigger per patient based on their last exam date — automatically, from day one.
Recalls go out at exactly the right time
Patients receive a personalised WhatsApp or email message when their annual exam is due — with a direct self-booking link. No staff intervention needed.
Appointments fill your calendar automatically
Booked appointments land in your schedule in real time. Your team reviews the day's diary — not the recall process. Less admin, more time with patients.
Common questions
Anything else? Email us
- Can I set recalls by last exam date per patient?
- Yes. Patient records include last appointment date. You can filter for patients overdue by 12 months and send them a recall campaign in a few clicks — or automate it entirely.
- Does Genkō support multiple optometrists in the same practice?
- Yes. Each optometrist has their own schedule and availability. Patients can choose their preferred optometrist or be routed to the next available slot.
- Can I sell optical products or glasses alongside appointments?
- Genkō manages scheduling, not retail inventory. However, you can add appointment types like 'Contact Lens Consultation' or 'Glasses Fitting' with custom durations and notes.
- How does Genkō compare in price to other optometry software?
- Genkō starts free for up to 100 patients. Paid plans start at $29/month — significantly less than legacy optometry management platforms that often charge hundreds per month.
- Genko funciona en espanol?
- Si. La interfaz de pacientes y las notificaciones automaticas estan disponibles en espanol, lo que facilita la adopcion en clinicas de habla hispana en CDMX y toda Latinoamerica.
Free 90-day pilot
Ready to see what Genkō can do for your practice?
Apply for our free 90-day pilot. We handle onboarding and setup — you track the results.