Physio & Chiro scheduling software in Mexico City
Mexico City's 22-million-person metro spans dozens of colonias and micromarkets. Genko helps CDMX practices cut through appointment chaos with automated scheduling, smart reminders, and a patient portal that works city-wide.
- Free
- plan to get started
- no credit card required
- 14-day
- free trial on paid plans
- upgrade when you are ready
- 2 min
- to configure a follow-up sequence
- templates included out of the box
Mexico City
Scheduling for one of the world's largest cities
Running a practice in CDMX means last-minute cancellations driven by traffic, a patient base that communicates via WhatsApp, and fierce competition from clinics on every block. Genko was built for this: multi-provider scheduling, WhatsApp-first reminder sequences, and a booking flow that respects your patients' time.
Patients who complete their full course of treatment, not just the first session
Genkō messages patients at the right interval for their treatment type. When their next session is due, they receive a personalised message with a booking link. Most respond within 24 hours.
- Set follow-up intervals per appointment type — initial, follow-up, and specialist visits
- Automatic outreach when each session window opens, based on the interval you define
- Waiting list fills cancelled slots without any manual work from your team
- Per-patient session history lets you track treatment plan completion at a glance
Jamie Kim — Treatment Plan
Initial assessment · 4 sessions
Next reminder scheduled for Mar 13
Everything physiotherapy & chiropractic practices need
Purpose-built features that reduce admin and keep patients coming back.
Recurring care sequences
- Define follow-up intervals for treatment plans — Genkō messages patients when their next session is due, so continuity of care is never left to chance.
Multi-provider availability
- Each physio or chiropractor has their own schedule. Patients pick their preferred provider and see only available slots — no double-bookings, ever.
WhatsApp and email reminders
- Reduce last-minute cancellations with automated reminders 48 h and 2 h before each session. Patients confirm with a tap — you see the confirmation in real time.
Waiting list management
- When a patient cancels, Genkō instantly notifies the next person on the waiting list with a booking link. Slots fill themselves without any manual admin effort.
Per-type booking rules
- Set different durations, prices, and availability windows for initial assessments vs. follow-up sessions. Patients are automatically routed to the correct appointment type.
Google Calendar integration
- Provider schedules sync to Google Calendar in real time. Staff see availability across all practitioners from a single, familiar view.
How it works
Up and running in under an hour
Three steps from signup to a fully automated practice schedule.
Define your treatment structure
Set up appointment types for initial assessments, follow-ups, and specialist sessions — each with its own duration, pricing, and booking rules.
Automate follow-up outreach
Genkō messages patients when their next session is due based on the care interval you define per appointment type. Continuity of care is never left to chance.
Fill cancellations automatically
When a patient cancels, the slot opens immediately and the next person on the waiting list receives a booking link. No phone-around needed.
Common questions
Anything else? Email us
- Can I set different appointment durations for initial vs. follow-up visits?
- Yes. Appointment types are fully configurable — set different durations, prices, and availability windows for initial assessments, follow-ups, and specialist consultations.
- Does it support multi-location clinics?
- Multi-org support is available on the Group plan ($89/month) and above. Each location gets its own patient records, staff, and scheduling — managed from one login.
- Can I see which patients are overdue for a follow-up?
- Yes. Patient records include last appointment date. You can filter by overdue patients and trigger a recall campaign (email + WhatsApp) in a few clicks.
- Do patients need to create an account to book?
- No account is needed for patients to receive reminders or respond to recall messages. The self-booking portal can be accessed via a link — patients provide their details on first booking.
- Genko funciona en espanol?
- Si. La interfaz de pacientes y las notificaciones automaticas estan disponibles en espanol, lo que facilita la adopcion en clinicas de habla hispana en CDMX y toda Latinoamerica.
Free 90-day pilot
Ready to see what Genkō can do for your practice?
Apply for our free 90-day pilot. We handle onboarding — you measure the results.